At Schwab Charitable, we are particularly proud of our service culture and the warmth and personalization that we offer our donors.
We regularly measure our donor satisfaction, using the popular and reputable net promoter methodology1 and our ratings are exceptional. Our scores rival those of best in class companies such as Apple, Trader Joe’s, and USAA2.
In response to the question “How likely is it that you would recommend Schwab Charitable to a friend or colleague?”, 85% of respondents gave us a score of 9 or 10 and 71% rated us a perfect 10.
1. Net Promoter is a prominent customer loyalty metric that is simple to understand and provides a stable measure of performance that can be compared across industries.
2. Source: Satmetrix 2011 Net Promoter Benchmark Study of U.S. Consumers.